Case Studies

Client Background/ Brief:

Prashant Group: – PRASHANT GROUP, established in 1975, is one of India’s prominent and fast growing Textile Machine manufacturing companies. The Group has co-operations with leading European and American textile machine manufacturing companies which bring an edge in updated technology and enhancement in product profile.

Prasad Group: – Headquartered in Ahmedabad, Prasad Group was incorporated in 1984. With annual production of more than 2,000 units, 54,000 m2 floor space and products sold around the world, Prasad Group plays a pivotal role in plastics auxiliary equipment’s industry. To provide top quality products and excellent technical services is its long-term commitments to all the loyal customers.

A technology oriented Group, Prasad, is known for producing world-class Plastic Processing Machineries. The Group also enjoys pan-India sales and services network. Innovative mechanism and the capacity to grow technologically with economical output have made Prasad a well-trusted and well-known brand. The lush green environment and work-friendly surroundings help develop world-class products.

PPI Pumps: – PPI Pumps Pvt. Ltd. began operations in 1979 with the manufacturing of vacuum pumps in a number of different sizes and capacities. Over the years, the company has seen exemplary growth and today, it is one of India’s largest vacuum pump manufacturers & exporters with a production capacity of up to 15,000 M3/hr.

An ISO 9001:2008 certified company; PPI Pumps has successfully maintained the highest levels of customer satisfaction through the influx of quality control measures in all areas of operations. The company holds regular training and educational programmes, which help create an environment that encourages their employees to provide products and services that meet the expectations of its clients.

A resourceful and visionary management team, backed by over 500 employees in the group, has made PPI Pumps a name to reckon with in not only the national markets, but in a number of foreign countries as well.

Business Needs:

  • Managing a field service company can be a logistics nightmare.
  • If you don’t have a proper system for tracking invoices and payments, you could be losing revenue from lost or late invoices.
  • Even worse, employees may be able to easily pocket money from customers or walk off with inventory or company equipment.
  • customer service can be affected if you don’t have a customer relationship management (CRM) system that stores contact info and service history
  • Fortunately, there are many options to help streamline the process for any type of field service business.

Solution Developed:

Technology:

PHP, SQL, Android

Features:

  • Manage Company
  • Manage Branch
  • Manage Group
  • Manage cause of complain
  • Manage complain type
  • Manage assembly
  • Manage user
  • Complain Inward
  • Register Complain
  • Assigned Complain
  • Pending Complain
  • Completed Complain
  • Map view of Service Engineers (who is where?)
  • Company wise complain reports generation.
  • Customer wise complain reports generation.
  • Complaint type wise complain reports generation.
  • Spare wise complain reports generation.
  • Service engineers wise complains reports generation.
  • Supervisor wise complains reports generation.
  • Expense wise complains reports generation.

Benefits Realized:

  • Proper management of field staff
  • Generate service reports.
  • Customer attentation.
  • Annual Maintenance report.

Case Study Title:

Field Staff Tracking system – FTS


Client:

Prashant Group, Prasad Group, PPI PUMPS


Industry:

Textiles, Pumps, Machine

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