Case Studies

Client Background/ Brief:

Nichetech started its operations in 2011 with the aim to provide customized enterprise level technology solutions to organizations across the globe. NicheTech’s cost effective solutions, faster turn around and open license policy (for PHP) has helped our clients grow fast in their business domain. NicheTech operates both on T&M and Fixed bid models to get maximum Return on Investment.

Business Needs:

  • Organisations having their onsite staff have challenges to get updated information on customer service by the onsite staff.
  • The paper reporting for onsite work is leaving information with computer operators and many times the information is not inserted to the customer care system.
  • Another challenge is workforce alignment to appropriate locations.
  • That result in improper workforce deployment and loss of productivity.
  • The travelled distance by the onsite staff is not recorded in systems.
  • A solution that can address such challenges to improve the productivity of onsite staff would be required.

Solution Developed:

Technology:

  • Android
  • PHP
  • MYSQL
  • Codeigniter 3.0
  • HTML5, CSS3, jQuery

Features:

  • Centralized Complaint recording through authenticated managers or supervisors.
  • Assignment of work and complaints to available workforce with their suitable locations.
  • Travel distance tracking for transparent reimbursement of travel expenses.
  • Onsite complaint reporting through text and photos.
  • Customer satisfaction survey for work completion feedback.
  • Detailed reporting for the Management to monitor the productivity.
  • Quick alerts for actions to all the users of the system.

Benefits Realized:

  • Connect with targeted Audience.
  • Reduced paper work and customer’s complaints solved in less time.
  • Employee can’t do false/dummy client visit.
  • Many companies using this application for analysis and tracking employees.

Case Study Title:

Application for Customer Support Executive


Client:

Nichetech


Industry:

Business and Service

View More   Android App Development - PHP Web Development - Web Designing -  Projects by Nichetech